Website Usage Privacy Policy
Effective Date: 01-Jan-2021
Last update: November 30, 2024
This Policy describes the policies of CTAM Ltd, Queens Terrace, Devon EX4 4HR, United Kingdom of Great Britain and Northern Ireland (the), email: legal@auto-review.co.uk, phone: 03300 102 208 on the collection, use and disclosure of your information that we collect when you use our website ( auto-review.co.uk ), (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy.
If you do not consent to the same, please do not access or use the Service.
Please note this privacy policy relates to information collected when using our website or web application.
Thank you for choosing to be part of our community at Auto Review (“Auto Review”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at legal@auto-review.co.uk.
When you visit our website https://auto-review.co.uk (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information.
We take your privacy very seriously.
In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing, or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
1. What information do we collect?
2. How do we use your information?
3. Will your information be shared with anyone?
4. Use of Third-Party Services
5. Do we use cookies and other tracking technologies?
6. How do we handle your social logins?
7. Is your information transferred internationally?
8. International Data Transfers
9. Security Measures
10. What is our legal basis for processing your information?
11. How long do we keep your information?
12. How do we keep your information safe?
13. Children's Privacy
14. Use of AI and Machine Learning
15. How can you contact us about this notice?
16. Controls for do-not-track features
17. Changes to the Privacy Notice
18. Contact Information
1. What information do we collect?
Personal information you disclose to us
Overview: We collect information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:
Personal Information Provided by You.
We may collect names; phone numbers; email addresses; passwords; billing addresses; business address; and other similar information.
Payment Data.
We do not retain your payment data if you make purchases. All payment data is stored by our payment processors, such as PayPal or Stripe. You may find their privacy notice links here:
Social Media Login Data.
We may provide you with the option to register with us using your existing social media account details, like your Facebook or Google account. If you choose to register in this way, we will collect the information described in the section called "How do we handle your social logins" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
Overview: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic usage, and performance information our servers automatically collect when you access or use the Website and which we record in log files. This data may include your IP address, device information, browser type, and settings and information about your activity in the Website.
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website.
- Location Data. We may collect information about your device's location, which can be either precise or imprecise. You can opt out of allowing us to collect this information either by refusing access or disabling your location settings on your device.
Public Information
Overview: Some information is collected from public sources.
2. How do we use your information?
Overview: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for a variety of business purposes described below:
- To facilitate account creation and logon process.
- To send administrative information to you. We may use your personal information to send you product, service, and new feature information, and/or information about changes to our terms, conditions, and policies.
- To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, subscriptions made through the Website.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries/offer support to users.
- To send you marketing and promotional communications. You can opt-out of our marketing emails at any time.
- To deliver targeted advertising to you.
- To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (e.g., for fraud monitoring and prevention).
- To enforce our terms, conditions, and policies.
- To comply with legal and regulatory requirements.
3. Will your information be shared with anyone?
Overview: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so.
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies.
4. Use of Third-Party Services
Overview: We use third-party services that may process your data.
We host our website and application on Microsoft Azure and use Google Analytics for understanding how our services are used. These third-party service providers may process your personal data.
- Payment Processors: PayPal and Stripe for processing payments.
- Website Hosting: Microsoft Azure.
- Analytics Services: Google Analytics.
- User Account Registration and Authentication: Facebook Login and Google OAuth 2.0.
- Email Marketing and Communications: Third-party service providers for sending emails.
- Voice Processing: Third-party service providers for voice processing.
- Message Processing: Third-party service providers for message processing such as Twilio.
5. Do we use cookies and other tracking technologies?
Overview: We use cookies and similar tracking technologies.
For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.
6. How do we handle your social logins?
Overview: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our Website offers you the ability to register and login using your third-party social media account details (like your Facebook or Google logins). We will receive certain profile information about you from your social media provider. We will use the information we receive only for the purposes described in this privacy notice.
7. Is your information transferred internationally?
Overview: We may transfer, store, and process your information in countries other than your own.
Our secure servers are located in the United Kingdom and European Economic Area (EEA). If you are accessing our Website from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.
If you are a resident in the European Economic Area (EEA) or the United Kingdom (UK), then these countries may not have data protection laws as comprehensive as those in your country. We will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
8. International Data Transfers
Overview: Your information may be transferred to, stored, and processed in countries other than your own.
We may transfer your personal information to countries other than the country in which the data was originally collected. These countries may have data protection laws that are different from those of your country. We will take appropriate measures to ensure that your personal information remains protected.
9. Security Measures
Overview: We implement security measures to protect your information.
We use technical and organisational measures to secure your personal data. These measures are designed to provide a level of security appropriate to the risk of processing your personal data.
10. What is our legal basis for processing your information?
Overview: We rely on various legal bases to process your personal information.
We may process your personal information if:
- We have your consent to do so;
- We need the personal information to perform a contract with you;
- The processing is in our legitimate business interests and not overridden by your rights;
- We need to comply with a legal obligation.
11. How long do we keep your information?
Overview: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice.
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
12. How do we keep your information safe?
Overview: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
13. Children's Privacy
Overview: Our services are not intended for use by anyone under 16 years of age.
We do not knowingly solicit data from or market to children under 16 years of age. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you are under 16, do not use or provide any information on this Website or through any of its features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
14. Use of AI and Machine Learning
Overview: We may use AI and machine learning technologies to facilitate the processing of personal data.
We may use artificial intelligence (AI) and machine learning technologies to analyse data to improve our Services. These technologies may be provided by third-party service providers. We ensure that any processing of personal data through AI and machine learning is done in compliance with applicable laws.
15. What are your privacy rights?
Overview: Depending on the law that applies, you may have rights that allow you greater access to and control over your personal information.
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at legal@auto-review.co.uk. We will respond to your request in accordance with applicable law.
If you are resident in the European Economic Area (EEA) or the United Kingdom (UK), you have certain rights under applicable data protection laws.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at Unsubscribe@auto-review.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
16. Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature. As no uniform technology standard for recognising and implementing DNT signals has been finalised, we do not currently respond to DNT browser signals.
17. Changes to the Privacy Notice
Overview: We may update this privacy notice from time to time.
We reserve the right to modify this privacy notice at any time. We will notify you of any changes by updating the "Last update" date of this privacy notice. The revised Policy will be effective 30 days from the "Last Update" date. Your continued access or use of the Services after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
18. Contact Information
If you have any questions or concerns about our use of your personal information, please contact us at legal@auto-review.co.uk.